Current Public Seminars

Architecture & Strategy
Zachman Enterprise Architecture: Modelling Workshop Zachman Certification
Management Strategies for Enterprise Architecture
Business Analysis
Business Architecture: The Foundation for Enterprise Transformation
Working with Business Processes: Discovery, Assessment, Mapping, Analysis and Design
Mastering the Requirements Process
Mastering Business Analysis
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Ten Steps to Data Quality
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The Logical Data Warehouse - Design, Architecture, and Technology
Information Management Fundamentals
Data Modelling Fundamentals
Data Modelling Masterclass


"James Archer was excellent, knowledgeable and approachable. One hundred per cent of the content was relevant. The seminar exceeded my expectations."

Kieran Neeson, Business Analyst, Waters

"Very detailed and comprehensive. Very knowledgeable, clear and excellent at getting ideas across."

Mike Wood, Project Manager, Royal Borough of Kensington and Chelsea

"Very knowledgeable, confident and plenty of opportunity for audience participation."

Sarah Lyne, Head of Project Services, UK & EU, Goodman

"Excellent lecturer with a good background. Very good content with a lot of examples and illustrations."

Mr Abdulaziz Almajed, IT Development Manager, Qiyas

"I attended the Mastering the Requirement course after recommendations by colleagues. I was particularly interested in finding out more about the Volere approach. I found the trainer helped to embed the theory into workplace scenarios in a very practical way. There were a range of backgrounds among the delegates, including myself who is not from a software development background but I still found elements that I could take away and have been using in my day to day work since."

Zoë Britt, Research and Communications Manager, GeoPlace

"Inspirational. Able to provide lots of examples to demonstrate theories and practices."

Zoey Moore, Business Project Manager, Aegon UK Services

"Good mix of lectures and workshops. Never felt bored - time flew. Very easy to listen to and obviously 'knew his stuff'".

Sharon Sane, Business Analyst, Aegon UK Services

"Informative, practical, thought provoking. (Speaker was) knowledgeable, excellent communicator, able to make things real."

Iche Otonti, IT Consultant, Qiaow td

"The seminar was a mind opener for me. I started to use some of the seminar teachings the day after and I keep wondering at the enormous difference it makes in my daily job. For the first time in 20 years, I feel in control of client requirements and from there the full project lifecycle!"

Francois-Pierre Moriceau, IT Solutions Architect, Orange Business Services

"Really well paced and easy to understand."

Peter Herring, Systems Analyst, Capstone Mortgage Services

"The flow followed that of the requirements process, was easy to relate to and follow."

Tom Jacobs, Business Analyst, Lloyds TSB

"Very informative, lots of relevant stories, very knowledgeable."

Emma Temple, Business Change Analyst, Capstone Mortgage Services

"Lively, knowledgeable, articulate - absolutely excellent."

Steve Coe, Requirements & Testing Manager, Department of Work & Pensions

"One of the best!"

Helena Bone, Senior Business Analyst, HBOS General Insurance

"Good theory, loaded up with solid practical experience. Excellently communicated and paced."

Ian James, Principal Consultant, Ordnance Survey

3-Day Seminar and Workshop

Mastering the Requirements Process
Getting Requirements Right
Agile • Traditional • Outsourcing


Register On-line:
14-16 March 2017, London
14-16 November 2017, London

Related Seminar:
Mastering Business Analysis
James Archer

PDF File IRM UK Public Courses 2017

Click here for an in-house quote request or for further information regarding in-house training.

Requirements. The most crucial part of development. You can overcome poor planning; you can overcome poor coding. But nobody has ever succeeded with poor requirements. Requirements are the underpinnings for whatever you intend to build, whether it be software, hardware, consumer product, service or anything else. Simply put, only the right requirements will get you the right solution.

Requirements discovery is no longer about producing large, unreadable (and often unread) specifications. Requirements today is about uncovering the real needs of the problem space, understanding the needs of the people who use your solution, recognising the environment for the solution, then, in a timely manner, delivering requirements that are concise, clear and testable.

This workshop, presented by a real business analyst, gives you a thorough and well-established process for uncovering the real requirements, testing them for correctness, and ensuring that all the requirements have been discovered. The process is used with variations by both agile and traditional projects. It starts with the business, for it is only within the business that you discover the real needs. When you know the real needs, it becomes possible to determine what will best serve those needs, and to write the requirements or stories to build the right solution.

Learning Objectives

  • Determine the real needs of your stakeholders
  • Understand the role of the business analyst in agile projects
  • Write agile stories that are more effective and accurate
  • Write requirements that are complete, traceable, and testable
  • Learn diverse elicitation techniques to uncover the real requirements
  • Use the Volere Knowledge Model to ensure you have all the needed information, and nothing that is not needed
  • Understand the need for, and how to write, functional and non-functional requirements. 
  • Precisely define the scope of the problem
  • Discover all the stakeholders and keep them involved
  • Uncover the essence of the business
  • Use prototypes, sketches and storyboards to discover hidden needs
  • Use state of the art requirements techniques
  • Get the requirements quickly, and incrementally
  • Write the right requirements and stories

Course Outline

The Requirements Process
The course begins with an overview of the process. It looks at how agile and traditional projects both need requirements but are done differently, the requirements food chain, and the topics to be covered by the course. Delegates will discuss with the instructor their particular problems and objectives for the course.   

Project Blastoff
The blastoff builds a foundation for your requirements project by establishing its scope, its stakeholders and the goal. The scope is the problem space or the business area to be studied. The stakeholders are the people with an interest in the outcome. The goal is testable, and ensures that the project will deliver stakeholder value. The Blastoff is also there to ensure that the project is viable and worthwhile.

Trawling for Requirements
At the core of any requirements process is the ability to get people to tell you what they really need, rather than their perceived solution, or what they think you might be able to deliver. We show you how to use business events, apprenticing, use case workshops, interviewing, brainstorming, personas and other techniques to discover exactly what your stakeholders do, and what they need to do it.

This section introduces the brown cow model that gives the business analyst different ways of thinking about the problem, and allows the essence, the real problem to emerge. We also look at innovation – fresh thinking about the problem – and how it is a necessary component of any requirements process. 

Functional Requirements
Functional requirements are the things the product must do. You discover them by understanding the real work of the organisation, and determining what part of that work your solution can best do.

The solution is usually established using scenarios – these are great if you need a sign-off – and then specified by well-formed requirements or stories.

Non-functional Requirements
Non-functional requirements are properties the product must have. These include the desired look & feel, usability, performance, cultural, conformance, and so on. Non-functional requirements often determine the success or failure of solutions, so this section demonstrates their importance, and how to find and then precisely specify the qualitative requirements for your solution.


requirements management flowchart

Requirements for Agile Projects
Requirements are equally important for agile projects if your solution is to match the real business needs. Effective agile projects understand that there are two parts: Discovery and Delivery. Discovery involves understanding the real work and the real problem to be solved if you are to deliver the value proposition. It uses business stories to communicate the Discovery findings. Delivery focuses on iterative development and how a story map provides the best guide to the product under development. We also teach you how to write better, more effective stories. 

Prototyping and Deviations
Prototyping is a way of discovering requirements by sketching wireframe solutions. Here you assess the merits of low and high-fidelity prototypes, and how scenarios can be used to discover previously-hidden requirements. You also look at the wanted alternatives, unwanted exceptions and potential misuses of the product.

Writing Requirements
There is a need to communicate requirements – how to formulate them and how to include an unambiguous fit criterion. The fit criterion makes the requirement measurable and testable, as well as ensuring the implemented solution precisely matches the client’s expectations.

The Quality Gateway
Testing is most effective when it is done early in the development cycle. Here we demonstrate how to test requirements so that the developers receive the correct requirements. The Quality Gateway assesses the requirements and rejects any that are out-of-scope, gold-plated, non-viable, incorrect or incomplete.

Managing your Requirements
Requirements are the lynchpin of any development effort, and so must be managed effectively. You are given strategies for your requirements management, the requirements knowledge model, how to prioritise requirements, and how to resolve conflicting requirements. We take a look at tools to help manage requirements.

Your Requirements Process
You discuss and determine how to make your own requirements process as effective and efficient as possible. This involves incorporating your own organisational processes into the requirements activity. You build a demonstration of how you will use what you have learned when you return to your own work place.

We want you to be able to use this right away. Each of the teaching chapters is reinforced with a workshop where you apply the concepts presented in the course. You work in a small team to scope the problem space and then discover, specify and evaluate requirements for the solution.

Special Features

  • Your instructor is not an “announcer”. He or she is a practicing business analyst who also happens to be an excellent instructor. 
  • The course is written to show real-world situations and provide real-world solutions. You will be able to relate your own work situation to the course.
  • You can discuss your own requirements issues with your instructor.
  • You learn that requirements come from understanding the business and its internal processes, and how the business interacts with its external customers.
  • The course provides a realistic framework for requirements discovery, not a strict methodology. The framework provides the freedom and encouragement to adapt to your own organizational needs.
  • The techniques are applicable regardless of your development method – agile, traditional or anything else.
  • The Brown Cow model to give you different and beneficial ways to look at the problem.
  • The Volere requirements knowledge model which ensures you collect the right information, and the right amount of it.
  • You receive the Volere Requirements Specification Template (downloaded over 20,000 times) with advice on how to make this your own template.
  • A free copy of Suzanne and James Robertson’s best-selling book, Mastering the Requirements Process – 3rd Edition, Getting Requirements Right.

Mastering the Requirements Process


If you want to be involved in delivering the right systems—the ones that get used, then this course is for you.  Typical delegates include:

  • Business Analyst
  • Systems Analyst
  • Requirements Manager
  • Requirements Engineer
  • Project Leader / Manager
  • Product or Program manager
  • Product Owner
  • Consultant

or similar. Team members on agile projects benefit from understanding how requirements are best done in agile projects.

Users, software customers and business stakeholders have found that this course equips them to participate more effectively in the requirements process, and so ensure that the end solution matches what they really need.

IIBA Accreditation

This course has been endorsed by The International Institute of Business Analysts. As such, this course has been approved as being aligned to the Business Analysis Body of Knowledge (BABOK) and hence is recommended training for business analysts who wish to sit the exam to become Certified Business Analysis Professionals (CBAP). By attending this course, you will earn 21 PDs (Professional Development hours) or 21 CDUs (Continuing Development Units).  For further information on how to register for the CBAP examination please refer to certification at The IIBA endorsement is registered by the Atlantic Systems Guild.

Speaker Biography

James Archer James Archer is a business analyst, consultant, teacher, writer and innovator. James is co-editor and contributing author of Business Analysis and Leadership (Kogan Page, 2014). He identifies the key to great business analysis as an inclusive leadership style, thinking innovatively, working collaboratively, acting strategically and helping people discover their real requirements.

James is one of the founders and organisers of the Business Analysis European Conference now in its seventh year. In 2009 he was awarded Business Analyst of the Year and he has a Masters with Distinction in Innovation, Creativity and Leadership (Minnov) from City University. 

James is an associate of the Atlantic Systems Guild and has contributed to the development of and taught the Volere approach to requirements and business analysis for the last 8 years.

Specialising in health and social care he brings a track record of designing and delivering innovative solutions to complex problems. His key role is to help senior stakeholders understand the wider strategic and business change implications of potential solutions, while James also has a rare ability to enable people at all levels of an organisation to work and think together in pursuit of lasting change.

James is a Director of Public World  who are UK partners of Buurtzorg a not for profit organization in the Netherlands that is transforming the way care at home is delivered by nurse lead self managed teams. Buurtzorg has grown from a team of 4 nurses in 2007 to over 800 teams of 9,500 nurses with a back office of only 45 staff and has won employer of the year in the Netherlands for 4 out of the last 5 years. James is working with Guys and St Thomas Hospital in London and other NHS organisations to adapt and adopt the Buurtzorg model to the UK context.

Recent clients have included Royal Mail, Waters Corporation, Ikea, the Royal Borough of Kensington and Chelsea, Westminster Council, the Norwegian Court Administrative Service, Credit Suisse, Estonia Energy and Honeywell. 

Seminar Fee
£1,595 + VAT (£319) = £1,914

Register On-line:
14-16 March 2017, London
14-16 November 2017, London

Group Booking Discount

  • 2-3 Delegates - 10%
  • 4-5 Delegates - 20%
  • 6+ Delegates - 25%

Multiple Seminar Booking Discount

Attend more than one of our seminars and you will be entitled to the following discounts:

  • 2nd course 10%
  • 3rd course 15%
  • 4th course 20%
  • 5th+ course 25%

Please note, only one discount can be applied at any one time.

14-16 March 2017
VENUE: etc.venues Marble Arch  
Garfield House,
86 Edgware Rd,
London W2 2EA
Phone: +44 (0) 20 7793 4200

14-16 November 2017
VENUE: etc.venues Marble Arch  
Garfield House,
86 Edgware Rd,
London W2 2EA
Phone: +44 (0) 20 7793 4200

London Accommodation: IRM UK in association with JP Events Ltd has arranged special discounted rates at all venues and at other hotels nearby the venue. Please visit the JP Events website for further information.

E-mail: Tel +44 (0)84 5680 1138 Fax +44 (0)84 5680 1139.

In-House Training
If you require a quote for running this course in-house, please contact us with the following details:

  • Subject matter and/or speaker required
  • Estimated number of delegates
  • Location (town, country)
  • Number of days required (if different from the public course)
  • Preferred date

Please contact:
Jeanette Hall
Telephone: +44 (0)20 8866 8366
Fax: +44 (0) 2036 277202

Speaker: James Archer
James Archer

Endorsed by
The International Institute of Business

Mastering the Requirements Process is an endorsed course by the IIBA
v2.0 of the BABOK as registered under The Atlantic Systems Guild.

By attending this course, you will earn 21 PDs (Professional Development hours) or 21 CDUs (Continuing Development Units).

Media Sponsors
Business Process Incubator
Business Analysis Series
Business Architecture: The Foundation for Enterprise Transformation
Working with Business Processes: Discovery, Assessment, Mapping, Analysis and Design
Mastering the Requirements Process
Mastering Business Analysis

Multiple Seminar Booking Discount
Attend more than one of our seminars and you will be entitled to the following discounts:

  • 2nd course 10%
  • 3rd course 15%
  • 4th course 20%
  • 5th+ course 25%

Group Booking Discount

  • 2-3 Delegates - 10%
  • 4-5 Delegates - 20%
  • 6+ Delegates - 25%

We regret that this offer cannot be used in conjunction with the Multiple Seminar Discount or any other discount.

Special Feature
Attendees receive a copy of

Mastering the Requirements Process
James and Suzanne Robertson

Mastering the Requirements Process
Descriptions and Ordering from AMAZON

Related Books
Click on an image below for further information


IRM UK Conferences

Innovation, Business Change, and Technology Forum Europe 2017
21-22 March 2017, London

2 co-located conferences
Data Governance Conference Europe 2017
MDM Summit Europe 2017
15-18 May 2017, London

Business Analysis Conference Europe 2017
25-27 September 2017, London

2 co-located conferences
Enterprise Architecture Conference Europe 2017
BPM Conference Europe 2017
16-19 October 2017, London

2 co-located conferences
Business Intelligence & Analytics Conference Europe 2017
Enterprise Data Conference Europe 2017
20-23 November 2017, London

Click here to purchase past conference documentation.